CramGuides - Frequently Asked Questions

• What are the various CramGuides.com products available?
• What does your Q&A with explanations entail?
• Which Questions & Answers are available at the moment?
• How long do I access purchased products? Are your updates free?
• How often are your products updated?
• How do I receive my updates?
• There has been an update but when I downloaded it, I still got the old version. What should I do?
• Your products sound interesting, but I'd like to try before I buy. Do you have any demos?
• I want a sample of another CramGuides.com product. Is this possible?
• What is the quality of the CramGuides.com products?
• How is the quality of the CramGuides.com products achieved?
• I think I have found an incorrect answer in one of your products/I don't understand one of the questions/One of the questions seems incorrect. What should I do?

• How do I pay for the products?
• Which credit card can be used for the purchase?
• Is my Credit Card Information secure on your site?
• I am hesitant about buying things online. How secure is your website?
• Do you share your customer information database with any third party?
• How do I make an online purchase?
• I have made an online purchase. Where are the purchased products?
• Do I receive a receipt?
• Should I keep the receipt?

• How do I access the product after the purchase?
• How are the goods delivered?
• How do I return the products I have purchased?
• How do I ask for a refund?
• How do I cancel a purchase?
• How long does it take for you to respond to my emails?

Product Questions

What are the various CramGuides.com products available?

At the moment CramGuides.com offers the following products: Questions and Answers with Explanations Top

What does your Q&A (Questions and Answers) with explanations entail?

Our Q&A with explanations contain simulated exam questions with the most accurate answers. Each answer is thoroughly explained, including the incorrect ones. With our Q&A you should be able to pass the certification exam at your first attempt. More information can be found on our products page. Top

Which Questions & Answers are available at the moment?

You can find the list of all exams having Questions & Answers on the products page. Top

How long do I access purchased products? Are your updates free?

You can access purhcased product(s) for 90 days after the purchase. Free updates are available for 90 days after the purchase. After 90 days the product is considered expired and is removed from the member's area of CramGuides customer. Top

How often are your products updated?

Our products are reviewed and updated on a continuous basis. The certification vendors often change the skills being tested in the exams, so we frequently change our Questions & Answers to accurately reflect the current exams. Top

How do I receive my updates?

1. Go to www.CramGuides.com
2. Click on Members Area (left side menu)
3. Enter e-mail and password.
   You see a list of purchased products.
4. Click the appropriate product, for example "Microsoft 70-270".
5. Now download the product.

There has been an update but when I downloaded it, I still got the old version. What should I do?

The old version is probably cached at your computer. You could try to restart Internet Explorer, restart the computer or clear the local web cache.To clear the local web cache open Internet Explorer, choose Tools menu then Internet Options command, and finally click the "Delete files" button.

Your products sound interesting, but I'd like to try before I buy. Do you have any demos?

Yes we do. On our samples page you will find examples of our Practice exams. There are samples of several exams from all the certificates we cover. Further more, samples can be provided on request. Please, e-mail support@cramguides.com and state which sample you would like to receive.

I want a sample of another CramGuides.com product. Is this possible?

Yes, we can provide samples of all our products. Just mail your sample request to support@cramguides.com and you will receive any sample you want, promptly.

What is the quality of the CramGuides.com products?

Our goal is to have at least 95% exam coverage and accuracy as well.

How is the quality of the CramGuides.com products achieved?

CramGuides.com experts, including MCSEs, MCDBAs, MCTs, CCNPs, CCIEs, etc. verify the answers and provide explanations. Especially providing explanations increases the accuracy of the answers.
We also receive customer feedback on our products. So, we constantly have to review our products. This guarantees a high quality.

I think I have found an incorrect answer in one of your products/I don't understand one of the questions/One of the questions seems incorrect. What should I do?

Feedback on specific questions should be sent to support@cramguides.com. You should state:

1. Exam number and its version.
2. Question number.
3. Your E-mail.

We will respond to your feedback promptly.

Purchase process

How do I pay for the products?

Online using credit card. This is the most frequent payment method. It is fast. The purchased products will immediately be available for downloading. There is no extra charge.

Which credit card can be used for the purchase?

We accept most major credit cards including MasterCard, Visa, American, Express, Discover, JCB, Diner's Club International, and Cartre Blanche.

Is my Credit Card Information secure on your site?

Absolutely! Security is guaranteed by our Credit Card Processor MetaCharge.com.

I am hesitant about buying things online. How secure is your site?

Security of our customer's confidential information is of utmost importance to us. We, therefore, use a trusted third party vendor as our card processor. All of your credit card information is processed through them on their secure network. We never see any of your confidential information and no confidential information about you is ever stored anywhere on our server.

Do you share your customer information database with any third party?

At CramGuides.com we hate spam mail as much as everyone else, and we respect your right of privacy. Therefore we will never share any information about our customers with any third-party. The only email you will receive will come from us, and you can inform us at anytime if you want to be removed from our mailing list.

How do I make an online purchase?

Select the appropriate products from the CramGuides.com products page. Add them to your shopping cart. Click 'Checkout' and then 'Pay Now' buttons. You will be directed to a secure page. Enter credit card information and finish the purchase.
If this is the first purchase at CramGuides.com and you are not a registered user, CramGuides.com will creante an account for you automatically based on E-mail address you enter.
After the purchase the products can be accessed from your Member's Area.
If you want more detailed instructions contact us on support@cramguides.com.

I have made an online purchase. Where are the purchased products?

The purchased products are available at your Member's Area.
Here is the procedure to download your products:

1. Go to www.CramGuides.com
2. 2. Click on Login (to the left).
   Note: If there is just a Members Area link you will not be required to enter e-mail and password.
3. Enter e-mail and password
4. Latest versions of the purchased products are downloadable from here. Just click the links.

Do I receive a receipt?

Yes, you receive an order confirmation e-mail for every purchase. The order confirmation e-mail is the receipt.

Should I keep the receipt?

Yes, we recommend you should keep the receipt and not throw it away. It might be needed later, for example if the exam is retired and replaced with another exam.

Access purchased products

How do I access the product after the purchase?

The product is made available for download in your Member's Area for 90 days after the purchase.
In steps:

1. Click on Member Zone (left side menu)
2. Click the appropriate product, for example Microsoft 70-270.
3. The download will start automatically.

There are download instructions in the Member's Area.
If you still have any problem in downloading, contact us on support@cramguides.com.

How are the goods delivered?

All purchases are downloaded from the internet. You will have access to your purchases in 1-10 minutes after we receive your money.

How do I return the products I have purchased?

As all products are delivered in digital format. It is not possible to return the goods.

How do I ask for a refund?

Contact sales@cramguides.com

How do I cancel a purchase?

Contact sales@cramguides.com

How long does it take for you to respond to my emails?

Most emails are answered within 24 hours. All emails are answered within 48 hours.